FAQ

The confidentiality of Troi Mailing Services’ Client files is important to us. Your direct mailing list remains your property at all times. We have enterprise grade firewall protection software and remotely back-up our files on a regular basis. Troi Mailing Services can also provide you with a list security agreement for your records.

Troi Mailing Services makes payment easy. Here are the payment options available to you:

• Business Cheque
• Electronic Funds Transfer (EFT)
• Email Money Transfer
• Credit Card via Paypal (subject to a 3% PayPal surcharge)

Canada Post, United States Postal Service (USPS) and other postal services are required to deliver every mailable item that contains a readable valid address, provided that the letter carrier can safely do so. After your mailing list is received, Troi Mailing Services’ data processing team identifies any invalid addresses, and helps correct these invalid addresses where possible.

It depends on the type of direct mailing project you are sending. Please see below:

• Neighbourhood Mail : you will need to mail to at least one complete letter carrier walk.
• Personalized Mail: minimum 100 pieces (machineable)
• Special Handling: minimum 1,000 pieces
• Incentive Lettermail: minimum 1,000 pieces
• Postal Code Targeting (PCT): minimum 100 pieces

Canada Post has introduced Return Postage Guaranteed (RPG) to Personalized Mail at an additional cost of $0.01 per piece. This option is chosen at the time of mail preparation and is indicated on the mail piece.

In general, direct mail turnaround is 2 weeks from receiving final artwork. Please allow 3-5 business days for the printing process once the proof(s) is approved, followed by 2-4 business days for mail preparation and processing before an order is sent to Canada Post for processing. Once at Canada Post, mail will take approximately 2-5 business days to be delivered.

Not to worry, this is a common situation. We are always ready to expedite projects, and will extend our production hours to accommodate our Clients’ needs. You can achieve the fastest project turnaround time by choosing Troi Mailing to provide you with full print and mail services.

Once received by Canada Post, direct mail delivery takes approximately 2-3 business days for local delivery, 3-4 business days for provincial delivery, and 4-5 business days for national delivery. Delivery to northern and remote areas can sometimes take up to 8 business days. Please click here for more specific Canada Post delivery times.

Yes. We specialize in all local, national and international mail preparation using Canada Post and United States Postal Service (USPS).

Every project is unique, and pricing varies depending on your project. Your direct mail campaign budget will be determined based on your direct mailer format, print/mail quantity, level of personalization and postage category. A customized proposal will be provided to you based on the specifications of your direct mail project within one business day.