FAQ

Our in-house graphic design team is available to assist you in all of your design needs. They can assist with simple tasks from re-configuring existing files to more complex projects that require some creative solutions.

Timeline Printing has over 35 years of industry experience. Your project will be handled by an experienced service rep from start to finish. Our proofing process helps ensure that files are set up to your print satisfaction before printing your order.

Best quality printing comes from best quality artwork. While we are able to work with a number of different formats, we recommend high resolution PDF ‘s from Adobe InDesign and Illustrator.

Every project is unique just like our customers. Timeline Printing will provide project specific custom proposals based on your project specs and scope.

Yes, many of our clients have seen great savings by engaging both Troi Mailing Services and Timeline Printing on their projects. We pride ourselves in being a one-stop direct mail service provider. Our expertise in all aspects of production and Canada Post allow us to provide cost effective solutions in all aspects of your campaign. You also save on shipping fees for print orders that are being mailed by Troi Mailing Services.

Timeline Printing offers a wide variety of products that include

• Envelopes
• Letterheads
• Postcards
• Flyers
• Brochures
• Magazines
• Catalogues
• Newsletters
• Custom

Our print division Timeline Printing offers a variety of print services with a primary focus towards Direct Mail projects.

The confidentiality of Troi Mailing Services’ Client files is important to us. Your direct mailing list remains your property at all times. We have enterprise grade firewall protection software and remotely back-up our files on a regular basis. Troi Mailing Services can also provide you with a list security agreement for your records.

Troi Mailing Services makes payment easy. Here are the payment options available to you:

• Business Cheque
• Electronic Funds Transfer (EFT)
• Email Money Transfer
• Credit Card via Paypal (subject to a 3% PayPal surcharge)

Canada Post, United States Postal Service (USPS) and other postal services are required to deliver every mailable item that contains a readable valid address, provided that the letter carrier can safely do so. After your mailing list is received, Troi Mailing Services’ data processing team identifies any invalid addresses, and helps correct these invalid addresses where possible.