FAQ

Can you design our materials?

Our in-house graphic design team is available to assist you in all of your design needs. They can assist with simple tasks from re-configuring existing files to more complex projects that require some creative solutions.

How can I be sure my order is printed correctly?

Timeline Printing has over 35 years of industry experience. Your project will be handled by an experienced service rep from start to finish. Our proofing process helps ensure that files are set up to your print satisfaction before printing your order.

What artwork formats do you print from?

Best quality printing comes from best quality artwork. While we are able to work with a number of different formats, we recommend high resolution PDF ‘s from Adobe InDesign and Illustrator.

How much will it cost to print my materials through Timeline Printing?

Every project is unique just like our customers. Timeline Printing will provide project specific custom proposals based on your project specs and scope.

Would it be more cost effective to print with you?

Yes, many of our clients have seen great savings by engaging both Troi Mailing Services and Timeline Printing on their projects. We pride ourselves in being a one-stop direct mail service provider. Our expertise in all aspects of production and Canada Post allow us to provide cost effective solutions in all aspects of your campaign. You also save on shipping fees for print orders that are being mailed by Troi Mailing Services.

What type of print products can you offer?

Timeline Printing offers a wide variety of products that include

  • Envelopes
  • Letterheads
  • Postcards
  • Flyers
  • Brochures
  • Magazines
  • Catalogues
  • Newsletters
  • Custom
Do you offer printing services?

Our print division Timeline Printing offers a variety of print services with a primary focus towards Direct Mail projects.

How do we know that our client file will be secure?

The confidentiality of Troi Mailing Services’ Client files is important to us. Your direct mailing list remains your property at all times. We have enterprise grade firewall protection software and remotely back-up our files on a regular basis. Troi Mailing Services can also provide you with a list security agreement for your records.

What are my payment options?

Troi Mailing Services makes payment easy. Here are the payment options available to you:

  • Business Cheque
  • Electronic Funds Transfer (EFT)
  • Email Money Transfer
  • Credit Card via Paypal (subject to a 3% PayPal surcharge)
How can I confirm that my mail was delivered?

Canada Post, United States Postal Service (USPS) and other postal services are required to deliver every mailable item that contains a readable valid address, provided that the letter carrier can safely do so. After your mailing list is received, Troi Mailing Services’ data processing team identifies any invalid addresses, and helps correct these invalid addresses where possible.

How Can We Help You Today?

Testimonials

You all did a great job working with me on the project. Now that the sale is being opened up to the public we are shifting dollars into TV and digital. Glad to know I have a reliable, fast, competent and creative private mail team to call on when work arises for Tiger in Toronto.

David FloodTiger Capital Group

When I was searching for a company to handle my mailers, Troi was the first company that came up. I contacted them and I’m glad that I did! I have worked with the Troi Mailing & Timeline Printing team (Peter and Ken) for a couple of years now.

Christina PatriarcaDerKar Group of Companies

You and your team made it very easy for us and the reason that we kept coming back is because of the service, speed of delivery and the fact that you answer the phone!! Believe me it makes the biggest difference to be able to call and get a quick response.

Hareem AhmedMerlan Scientific
View All

Recent blog posts

Are Brochures Still Relevant in the Digital Age?

Posted by on 21 August 2019

While direct mailing and traditional marketing have made room for digital advertising, brochures and other hard-copy print resources are still quite relevant in the modern market...Read More

View All
Use Direct Mail to Enhance Your Advertising Campaigns
© 2019 Direct Mail Printers, Mailing Campaigns Toronto, Canada Post Specialists - Troi Mailing Services. All Rights Reserved.
Powered by TechWyse
TechWyse