Getting Started

Troi Mailing Services - Resources

I WANT TO SEND OUT A MAIL CAMPAIGN…
WHAT NOW?

Executing a mail campaign made EASY!

In general, please allow 7-8 business days for production, and 3-5 business days for postal distribution.

1

REQUEST & RECEIVE A QUOTE

What quantity, size, and type of mail are you sending out?

  • ex. 5”x7″ double-sided personalized gloss postcard in colour (5,000 qty)
  • ex. 8.5”x11″ single-sided black generic letter tri-folded into a #10 envelope, with a 2 colour logo on the envelope (25,500 qty)

Finishings should be specified where possible, which commonly include: gloss, matte, or uncoated (offset).

2

DESIGN THE PIECE(S)

Provide the specs to your designer.
Need a designer? We’ve got you covered – reach out for a design quote!
Here is a checklist for producing print-ready files, and a guide for postal formatting:
CHECKLIST www.troimail.com/resources/print-ready-checklist
GUIDE www.troimail.com/resources/canada-post-addressed-mail-template

3

SUBMIT PRINT ORDER

Provide artwork as a high-resolution PDF(s) with bleed and crop marks where applicable. Confirm the order quantity and the preferred option if multiple options were quoted.

4

APPROVE PROOFS & SETUPS

E-proofs are provided within 24 hours of receiving print-ready artwork. Physical proofs on Epson printer paper can be provided for a fee, allowing you to review the layout and resolution.

Physical proofs on actual order stocks are not possible due to the nature of commercial printing, but past samples of similar projects can be provided.

See note in Step 5 regarding setups for personalization and variables.

5

PROVIDE YOUR EXCEL MAILING LIST

This can be done at any stage. Please ensure the fields are consistently formatted. i.e. separate columns for: name, street address, city, province, postal code.

(An example of a formatted Excel sheet is below)

If there is additional variable data for your project, or if any pieces are to be further personalized, you will receive a secondary merged proof for setup approval.

Personalized letters have a second approval process that involves formatting letter copy and adding the variable copy from the provided Excel file. Live samples are then generated for a final approval to ensure all variables and formatting are correct.

Title Name1 Name2 Company Name Address1 Address2 City Prov Post Code Country ID #
Ms Jane Smith ABC Company 123 Any Street Unit A Guelph ON A1A 1A1 Canada 10829
Mr Kirk Barton Troi Mailing Services 45 Midwest Rd Unit 16 Toronto ON M1P 4Y9 Canada 3491

The above is a sample of a consistently formatted dataset – your data may have fewer or more fields.

6

MAKE YOUR PAYMENT

Payment options are:

  • Business cheque
  • E-transfer to admin@troimail.com
  • Wire/EFT
  • Direct deposit at a BMO Branch
  • Credit Card via Paypal (handling fee applicable)

Payment is required before the job is inducted to Canada Post or USPS.

7

SIT BACK AND MEASURE YOUR SUCCESS

Once funds are received, your mail will be inducted to Canada Post or USPS for distribution. Please feel free to use our easy ROI calculator for measurement and analysis:
CALCULATOR www.troimail.com/resources/measure-your-success

PRODUCTION TURNAROUND FOR STANDARD PROJECTS*

Print Up to 5 Business Days (after proof approval)
Mail Prep Up to 4 Business Days (after list received)

*Custom or non-standard finishings (like die-cutting, metallic inks, specialty folds, etc.) often add a few days to production. Custom envelopes and embossing may add a week.

Need your project turned over quicker? Let us know!
We are flexible and always here to help.

ESTIMATED DELIVERY TIMEFRAMES FOR MACHINEABLE PERSONALIZED MAIL (INDUCTED IN TORONTO)*

Local Up to 3 Business Days
Regional Up to 4 Business Days
National Up to 5 Business Days

*Non-machineable mail, Neighbourhood Mail (unaddressed), USA/International mail, and mail to remote areas may double these timeframes.

BACK
How Can We Help You Today?

You all did a great job working with me on the project. Now that the sale is being opened up to the public we are shifting dollars into TV and digital. Glad to know I have a reliable, fast, competent and creative private mail team to call on when work arises for Tiger in Toronto.

David FloodTiger Capital Group

When I was searching for a company to handle my mailers, Troi was the first company that came up. I contacted them and I’m glad that I did! I have worked with the Troi Mailing & Timeline Printing team (Peter and Ken) for a couple of years now.

Christina PatriarcaDerKar Group of Companies

You and your team made it very easy for us and the reason that we kept coming back is because of the service, speed of delivery and the fact that you answer the phone!! Believe me it makes the biggest difference to be able to call and get a quick response.

Hareem AhmedMerlan Scientific
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Posted by on 7 June 2021

As a business owner, you are often looking to hire individuals who understand how to deliver quality work. We might live in a digital age, but commercial printing services are still thriving due to the popularity and importance of traditional marketing methods like direct mail...Read More

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