FAQ

How do we know that our client file will be secure?

The confidentiality of Troi Mailing Services’ Client files is important to us. Your direct mailing list remains your property at all times. We have enterprise grade firewall protection software and remotely back-up our files on a regular basis. Troi Mailing Services can also provide you with a list security agreement for your records.

What are my payment options?

Troi Mailing Services makes payment easy. Here are the payment options available to you:

  • Business Cheque
  • Electronic Funds Transfer (EFT)
  • Email Money Transfer
  • Credit Card via Paypal (subject to a 3% PayPal surcharge)
How can I confirm that my mail was delivered?

Canada Post, United States Postal Service (USPS) and other postal services are required to deliver every mailable item that contains a readable valid address, provided that the letter carrier can safely do so. After your mailing list is received, Troi Mailing Services’ data processing team identifies any invalid addresses, and helps correct these invalid addresses where possible.

What is the minimum quantity I can send for my mailing?

It depends on the type of direct mailing project you are sending. Please see below:

  • Neighbourhood Mail : you will need to mail to at least one complete letter carrier walk.
  • Personalized Mail: minimum 400 pieces (machineable)
  • Special Handling: minimum 1,000 pieces
  • Incentive Lettermail: minimum 1,000 pieces
  • Postal Code Targeting (PCT): minimum 400 pieces
Will my undeliverable mail be returned to me?

Canada Post has introduced Return Postage Guaranteed (RPG) to Personalized Mail at an additional cost of $0.01 per piece. This option is chosen at the time of mail preparation and is indicated on the mail piece.

What is the expected turnaround time for my direct mailing project?

In general, direct mail turnaround is 2 weeks from receiving final artwork. Please allow 3-5 business days for the printing process once the proof(s) is approved, followed by 2-4 business days for mail preparation and processing before an order is sent to Canada Post for processing. Once at Canada Post, mail will take approximately 2-5 business days to be delivered.

I am running behind on my project, how can I still make my drop date?

Not to worry, this is a common situation. We are always ready to expedite projects, and will extend our production hours to accommodate our Clients’ needs. You can achieve the fastest project turnaround time by choosing Troi Mailing to provide you with full print and mail services.

How long does Canada Post direct mail delivery take?

Once received by Canada Post, direct mail delivery takes approximately 2-3 business days for local delivery, 3-4 business days for provincial delivery, and 4-5 business days for national delivery. Delivery to northern and remote areas can sometimes take up to 8 business days. Please click here for more specific Canada Post delivery times.

Can you mail to the US and other non-Canadian addresses?

Yes. We specialize in all local, national and international mail preparation using Canada Post and United States Postal Service (USPS).

How much does it cost for a direct mail campaign?

Every project is unique, and pricing varies depending on your project. Your direct mail campaign budget will be determined based on your direct mailer format, print/mail quantity, level of personalization and postage category. A customized proposal will be provided to you based on the specifications of your direct mail project within one business day.

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Testimonials

When I was searching for a company to handle my mailers, Troi was the first company that came up. I contacted them and I’m glad that I did! I have worked with the Troi Mailing & Timeline Printing team (Peter and Ken) for a couple of years now.

Christina PatriarcaDerKar Group of Companies

You and your team made it very easy for us and the reason that we kept coming back is because of the service, speed of delivery and the fact that you answer the phone!! Believe me it makes the biggest difference to be able to call and get a quick response.

Hareem AhmedMerlan Scientific

Wow!! What service! Please convey our thanks to the Troi staff who did such an outstanding job that our BioTechnica trade fair mailing was finished a full 2 days before the promised date.

Oscar Johvicas / Jennifer CookeCo-Mar Management Services Inc.
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Recent blog posts

How to Use Direct Mail in an Era of Digital Channels

Posted by on 17 May 2018

Direct mail is a marketing strategy that any business can use. Did you know that 64 percent of people will visit a website as a result of the direct mail they receive? Did you know that 47 percent of people will visit a store as a result of a direct mail piece they receive?..Read More

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Use Direct Mail to Enhance Your Advertising Campaigns
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